Meet the Team at Callaway Industrial Services

How Callaway Industrial Began

In 1975, the economy was struggling and everyone knew it needed to improve. Paul Callaway was well prepared and knew better than most how to survive the downturn. Looking around at Callaway’s office in Mooresville, NC its hard to imagine that 38 years ago he was the victim of a corporate layoff and had to go on unemployment for two months. “For someone who had worked every day of his life since he was 11, it was hard,” he says.

Paul Callaway is the founder of Callaway Industrial, an industrial services company that specializes in cleaning and painting that has developed into a business that generates over $5 million dollars annually.

Callaway Industrial’s clients now include some of the more recognizable names in the industrial markets, including but not limited to Siemens USA, Deere Hitachi, The Timken Co., GE Lighting, BMW and Kimberly-Clark Corp. Callaway also provides industrial cleaning services for customers as diverse as Duracell, Frito Lay, Lance Co. and Roush Racing.

The Team at Callaway Industrial Services, Inc.

The Team at Callaway Industrial Services, Inc. of Mooresville, NC

“You’ve heard the story of Chicken Little,” Callaway says. “The sky really fell when I lost my job. I had three children under the age of 6 years old. I had to figure out what I was going to do to support my family.” Callaway had been a personnel manager at Burlington Industries Inc. for eight years when, in 1974, he joined Bibb Textiles in a similar capacity. He moved his family from Mooresville to Macon, Ga. but the economy of the mid-1970’s was in a slump. Callaway had been at Bibb only one year when the company slashed its management by 20%. “And I was one of them,” Callaway recalls. He brought his family back to Mooresville and started knocking on doors. He quickly found that his two-year business degree from what’s now Wingate University couldn’t compete against other, more lettered applicants. A friend eventually introduced Callaway to a dealer at Hotsy Carolinas, a pressure-washer sales company. Callaway was offered a job, though it was straight commission. He accepted, but the uneven nature of commission pay spurred his entrepreneurial spirit.

In 1975, Callaway borrowed $1,800 from a local bank and bought a 1967 Ford pickup and a used pressure-cleaning machine. Callaway Industrial Services was born. When he wasn’t trying to sell pressure washers for Hotsy, Callaway was using his own washer to clean tractor trucks and trailers. Early jobs were small and included such odd assignments as pressure-cleaning ice cream delivery trucks and refurbished rotary telephones. But Callaway continued building his business. Though he would sell pressure-washing equipment for Hotsy for 13 years, Callaway Industrial Services began to occupy more and more of his time. “It finally came to the point where I couldn’t do both, so I decided to stay with the cleaning business,” Callaway says.

The risk paid off. Callaway hired his first full-time employee in 1982 and by 1985 was employing 10. About that time, the company was hired to clean the interior walls at the Westinghouse Electric Corp. turbine plant on Westinghouse Boulevard. Callaway’s relationship with the turbine manufacturer, now Siemens Westinghouse, remains strong to this day. Bill Karriker, Siemens facilities manager, has known Callaway over 15 years and employs the company about once a quarter to clean Siemens’ 500,000-square-foot plant. “They do a great job,” Karriker says. “They’re responsive, flexible, and they’re a company that understands the needs of industrial customers.” Callaway added another big client, Freightliner in 1988, by cleaning the paint booths at its Mount Holly assembly plant.

Through the years, Callaway has also expanded the services he provides. In addition to cleaning, the company now does industrial painting and floor coating, as well as providing finishing services and construction cleanup. The company has grown from revenue totaling $22,500 in its first year to an anticipated $3 million 2001. Its five-year business plan calls for annual sales to top $5 million by 2006. From his first used pressure washer, Callaway has assembled a warehouse of high-tech equipment he values at more than $750,000. These days, he reflects somewhat dolefully on the slowing economic times, but from the comfort of a new office filled with golfing trophies and pictures of his five grandchildren. An ultrasound image of one on the way is tacked to his bulletin board. Callaway’s optimism is evident from the twinkle in his ice-blue eyes. “We’ve been through three downturns since we’ve been in business,” he says. “But even through downturns somebody is always going to be spending money.” By taking care of customers and taking advantage of opportunities is how Callaway industrial continues to thrive regardless of the landscape.

 
 
 

Kathy Callaway

Kathy Callaway

Kathy Callaway

CEO, Co-Founder and Board of Directors, Callaway Industrial Services, Inc.; Mooresville, NC – 1975 to Present

Kathy Callaway helped establish company policies and is responsible for directing all aspects of the strategy and growth of Callaway Industrial, while delegating responsibilities among the heads of the different departments of the company.

Since 2003, when she assumed the role of Chief Executive Officer, the company has rebounded lower sales figures. She helped establish a safer business plan that focused on growing Callaway Industrials customer base along with offering more services to established customers. Kathy also oversees the accounting, sales and business development for Callaway Industrial Services Inc.

Under Kathy’s leadership, the company became a licensed General Contractor in NC and SC and has become a, “One Call Industrial Service Provider”.

Clients now include some of the more recognizable names in the industrial markets, including Siemens USA, Johnson Controls and Kimberly-Clark Corp. They also provide services to customers as diverse as International Business Machines Corp., RJR Tobacco and Deere-Hitachi.

 
 
 

Paul Callaway

Paul Callaway

Paul Callaway

Co-Founder and President, Callaway Industrial Services, Inc.; Mooresville, NC – 1975 to Present

Paul Callaway’s primary duties include carrying out the company’s vision and executing the policy of the CEO. Paul is also responsible of directing all aspects of the day to day field operations and sales & estimating for Callaway Industrial Services Inc.

Paul Callaway was born in Denver, NC and is the President and Co-Founder of Callaway Industrial Services, Inc. He and his wife Kathy built the Callaway Industrial Services Inc. from the ground up into a 5 million dollar/year business. During his free time Paul enjoys playing golf and flying his airplane.

 
 
 

Kim Callaway

Kim Callaway

Kim Callaway

Manages Accounting and Payroll for Callaway Industrial Services Inc.; Mooresville, NC – 1999 to Present

Kim brings many years experience in business development which includes oversite on accounting, payroll and internal operations.

Her years of experience and expertise have helped streamline the daily functions at Callaway Industrial Services.

Kim was locally born and raised in the Mooresville area. Kim enjoys spending time with her family, including her two daughters and a son. In her free time she enjoys the outdoors, traveling, mountain biking and vacationing. She also likes to cook, play chess and read novels.

 
 
 

Tracy Goad - Vice President of Finance and Business Development for Callaway Industrial Services Inc.

Tracy Goad - Vice President of Finance and Business Development for Callaway Industrial Services Inc.

Tracy Goad

C.F.O of Callaway Industrial Services Inc. 2001 to Present

Tracy creates and manages long term relationships with some of the more recognizable names in the industrial services industry. Her responsibilities include identifying new potential clients and maximizing revenue opportunities with both new and existing accounts. Tracy is also responsible for the development and implementation of an online marketing program to attract new accounts, maintain existing accounts, cross-sell opportunities and promote new products and services. Tracy has helped develop an effective filing system to help track the status of work orders.

She oversees daily office operations and other responsibilities including administrative, billing, human resources policies & procedures, payroll, quarterly tax preparation and submission. Tracy assists Callaway Industrial Services in maintaining a professional, safe and clean working environment by inspecting and scheduling routine maintenance to help ensure that all office and warehouse equipment is accounted for, functions properly and in safe working condition.

Tracy was born in Shelby, NC. She attended Crest High School in Shelby, and then Central Piedmont Community College. She has lived in Mooresville, NC since 2000. Tracy has 2 children, a son in high School and a daughter in middle school. Tracy enjoys boating and spending time with her family.

 
 
 

Wayne Parris - Vice-President of Operations for Callaway Industrial Services Inc.

Wayne Parris - Vice-President of Operations for Callaway Industrial Services Inc.

Wayne Parris

Vice-President of Operations for Callaway Industrial Services Inc.; Mooresville, NC – 2002 to Present

Wayne plans, organizes, directs and controls the activities of the field operations on a daily basis for Callaway Industrial Services Inc. He is responsible for the performance of all department functions. Wayne reviews and approves adequate plans for the control of labor and material efficiency.

He also defines and recommends objectives in each area of the operation to improve productivity. He selects and maintains qualified personnel and recommends adequate compensation for them. Most importantly Wayne develops and presents important matters requiring a decision to the President, so they get the attention they deserve in a timely fashion.

Wayne was born and raised in the Mooresville, NC. He brings over 13 experience working with floor and industrial coatings. In his free time, Wayne enjoys spending time with his family and coaching his son’s youth basketball team.

 
 
 

Alfonso Pulido - Finance, Marketing, HR, Compliance, IT Resources

Alfonso Pulido - Finance, Marketing, HR, Compliance, IT Resources

Alfonso Pulido

Finance / Marketing / HR / Compliance / IT Resources – 2011 to Present

Alfonso was born and raised in Mexico City. He studied Communications at the Universidad Iberoamericana, one of the most prestigious private universities in Mexico and Latin America. In 1986, after a stint as a Cast Member at Disney’s Epcot Center, he moved to Cancun. For the following 18 years, he worked in this popular resort-destination’s Nightclub Industry, before finally moving to the Lake Norman area in 2001.

His many years of experience as a business owner/manager in the U.S. and abroad, and his attention to detail, have become invaluable assets in Callaway Industrial’s daily financial and HR operations . His knowledge and implementation of state of the art communication, marketing, and IT resources, have helped turn Callaway Industrial into the modern company that it is today.

Alfonso has two adult children and enjoys spending quality time with his family in his Mooresville home. During Alfonso’s leisure time he loves traveling as well as sporting & live music events.

 
 
 

Nathan Morrison has been Sales and Operations Manager at Callaway Industrial

Nathan Morrison has been Sales and Operations Manager at Callaway Industrial

Nathan B. Morrison, Sr.

Sales/ Operations Manager and Business Development, Callaway Industrial Services, Inc.; Mooresville, NC – 2005 to Present

Nathan Morrison has been Sales and Operations Manager at Callaway Industrial since 2005. Nathan is originally from Stony Point, NC. He has been a sales management professional for the last 38 years with successful experience in managing operations, supervising and motivating staff to achieve common goals; and most important of all, providing outstanding customer service.

Nathan primary duties include, but not limited to customer service/ satisfaction, new business development, new services introduction, public relations, productivity improvements, new market identification, maintaining high standards and reporting to the president.

Nathan was born and raised in Shilo township in West Iredell. He has two sons and enjoys spending time on his farm, and also showing and raising horses. Nathan also enjoys helping people whom are less fortunate. He is active in several charities including the March of Dimes, senior citizens groups and youth groups.

 
 
 

Daniel L. Smith

Daniel L. Smith

Daniel L. Smith

Business Development / Industrial Coating Specialist – 2015 to Present

Daniel Smith brings 30 plus years in the coatings industry to Callaway Industrial Services, Inc. His experience includes owning multiple paint stores in Northwest Indiana and as a Business Development Manager with a Fortune 200 company. Daniel is a NACE Level 1 Certified Inspector and has experience in specification writing as well as coatings inspection. Daniel is experienced in tank linings and both intumescent and cementitious fireproof coatings.

Daniel has been married to Susan since 1982. He has a daughter and son-in law residing in Raleigh and a son living in Mooresville. In Daniel’s free time he enjoys golf, traveling, running and bicycling.

 
 
 

Mike McSwain - Senior Project Manager

Mike McSwain - Senior Project Manager

Mike McSwain

VP of Sales

Mike McSwain is a Senior Project Manager with over 26 years of industrial experience. Mike joined Callaway Industrial after spending ten years as an Account Executive for two Fortune 500 Coating Manufacturers. He specializes in complete facility refurbishment projects, all types of Industrial Coatings, and High Performance floor coating installations. He is a NACE Certified Coatings Inspector and a SSPC Certified Concrete Coatings Inspector. He manages each project from estimation to completion. Mike is a lifelong resident of North Carolina and graduated from The University of North Carolina Charlotte.

 

 
 
 

Marc Shelton - Industrial Sales and Project Manager

Marc Shelton - Industrial Sales and Project Manager

Marc Shelton

Industrial Sales and Project Manager

Marc has 34 years of experience in the coating industry. His main priorities at Callaway are sales and managing projects from start to finish. Marc has lived in the Carolinas his entire life. He has been married to Penny for 31 years, and they have two sons and two granddaughters.

 
 
 

Tim Hartman - Business Development

Tim Hartman - Business Development

Tim Hartman

Business Development

Tim Hartman has 35 years’ experience of calling on and selling to the industrial and commercial markets throughout the Southeast. During this time, Tim had the opportunity to start, grow and manage an industrial supply house for 28 years before selling the business. Tim previously had worked with Callaway Industrial as a customer for many years before joining their Team. Tim works with our Management Team and Account Managers to help build stronger relationships with past and current customers to prospecting for new business.

Tim has been married to Beverly for 35 years. They raised two wonderful daughters during this time. They have two grandchildren in the Charlotte area and Bev has the joy of helping raise their grandchildren.

He enjoys spending time with family, playing golf, exercising and walking their dog, Louie.

 
 
 

Sherri White - Callaway Industrial Services

Sherri White - Callaway Industrial Services

Sherri White

Office Manager 2019 to Present

Sherri is a graduate of Appalachian State University. She has worked in many fields, but for 20 years, she was the Office Manager of her family business, Lake Norman Sanitation. After the business was sold in 2018, she joined the Callaway Industrial team. She oversees Accounts Payable, payroll preparation, inventory management, purchasing, and data entry.

Sherri was raised on Lake Norman and lives in Mooresville with her husband, Alex. They have two children who also attended Appalachian State University. Their son Harrison and daughter-in-law, Sydney, are expecting their first child in February 2023. Lauren is their youngest and will graduate from App State in 2023. 

The family is a member of Rocky Mount Church in Mooresville.

 
 
 

Brittany Exline - Callaway Industrial Services

Brittany Exline - Callaway Industrial Services

Brittany Exline

Administrative Assistant 2022 to Present

Brittany graduated from an Early College High School in Statesville, NC, with a diploma and an Associate Degree in Liberal Arts from Mitchell Community College. She continued her education at The University of North Carolina at Charlotte, graduating with a Bachelor of Science in Exercise Science in 2020. Post-graduation, Brittany joined the workforce as a medical assistant at a private practice in Mooresville, where she worked for two years. Wanting a change in career path, she accepted a position at Callaway Industrial Services in January 2022. 

Her role at Callaway Industrial includes vehicle fleet management, organizing documents & managing files, and various data entry and cost analysis tasks. 

Brittany was born in Woodbridge, Virginia, just outside Washington, D.C., She and her family moved to the Lake Norman area in 2004. She enjoys hiking with her dog, running, and doing craft/construction/DIY projects in her free time.